1. Information We Collect

• Contact & Identity Details: Full name, delivery address, billing address, phone number, and email.
• Order Information: Details regarding purchased clip ring packs, quantities, and tracking references.
• Payment Data: Secure payment card transactions processed directly via accredited Visa and Mastercard gateways. We do not store unmasked card numbers or security CVV digits.
• Technical Information: IP address, device type, and shopping bag session identifiers recorded via functional cookies.

2. Lawful Grounds for Data Processing

Under the UK GDPR, data is gathered and utilized under lawful criteria:

• Performance of Contract: To prepare hardware packs, arrange tracked UK delivery, issue updates, and fulfill 3-day refunds.
• Statutory Obligations: To adhere to UK tax, accounting, and HMRC trade requirements.
• Legitimate Interests: To ensure web store security and counter fraudulent payment activity.

3. Service Providers & Data Sharing

We respect customer privacy and never sell personal details. Information is provided strictly to necessary technical partners:

• Courier Services: Domestic UK tracked postal networks to fulfill physical package delivery.
• Payment Gateways: Regulated card processors for Visa and Mastercard authorizations.
• Technical Cloud Provider: SHOPLINE HOLDINGS LIMITED (21/F, Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan, Hong Kong), supplying SaaS website infrastructure.

4. Your UK GDPR Statutory Rights

You maintain the right to inspect, correct, or request deletion of personal information held by us. Inquiries should be sent to our Data Controller at support@caldmorehardware.com. You may also contact the UK Information Commissioner's Office (ICO) at ico.org.uk.