Returns & Refunds Policy

Returns & Refunds Policy

Generous 28-day return window with prepaid return postage label included in your box.

At Caldmore Hardware, we want you to be 100% satisfied with your window fixtures. If a pack of clip rings does not match your curtain pole finish or room aesthetic, our returns process is completely free of charge and fully aligned with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Policy Framework Summary

  • Return Period: 28 calendar days from the date of confirmed delivery.
  • Return Method: Exclusively by mail (By Mail).
  • Prepaid Return Label: Pre-printed return shipping label is already included inside your original delivery package.
  • Return Shipping Cost: Free (£0.00) — Zero return carriage expense to the customer.
  • Restocking Fee: £0.00 (No restocking fee / No handling deductions).
  • Refund Processing & Completion: Strictly within 3 days of receiving and inspecting your returned items.
  • Settlement Currency: British Pounds Sterling (GBP, £).

1. Item Condition for Full Refund

To qualify for a 100% full refund, items must be returned in brand new condition (unused and preserved in the original retail packaging with all included clips, hooks, eyelets, and accessories intact).

Right of Inspection: Under UK consumer law, you are entitled to inspect and test the hardware as you would in a brick-and-mortar hardware store (e.g., holding a ring against your curtain pole to verify fit and slide). However, hardware that has been permanently installed, modified, heavily scratched, or returned with missing pieces will incur an appropriate deduction reflecting diminished value.

2. How to Return Your Hardware (Step-by-Step)

  1. Repack: Place the clip rings safely back inside their original pack and outer protective mailing box.
  2. Attach Included Label: Take out the pre-printed prepaid return label provided inside your original package and affix it firmly over the original address label.
  3. Drop off: Lodge the parcel at the designated drop-off point or Post Office indicated on the label and request a proof of postage receipt.

Misplaced your label? If the pre-printed return label inside your box was misplaced, email support@caldmorehardware.com with your order number. Our team will issue a digital PDF replacement label within 24 hours at no cost.

3. 3-Day Refund Completion Timeline

Once your return parcel arrives back at our Wednesbury warehouse, our staff conduct a verification check. Your full refund will be processed and finalized strictly within 3 days of package arrival.

All refunds are credited directly back to the original Visa or Mastercard payment card used at checkout. Depending on your bank's clearing schedule, the funds will reflect on your card balance or statement promptly within this 3-day turnaround.

4. Damaged or Defective Hardware Upon Receipt

If any clip arrives with broken spring tension, damaged finish, or defective eyelets, notify us within 48 hours of delivery at support@caldmorehardware.com with an accompanying photograph. In compliance with the Consumer Rights Act 2015, we will provide an immediate free replacement pack or a full refund at zero charge.