Delivery & Shipping Policy
Delivery & Shipping Policy
Straightforward, tracked, and complimentary delivery across the United Kingdom.
1. Free UK Standard Delivery (£0.00)
We are delighted to provide Complimentary Tracked Delivery (£0.00) on every curtain clip ring order dispatched within the United Kingdom. There are no minimum basket spends, no regional surcharges for mainland UK destinations, and zero unexpected packaging charges added at checkout.
2. Order Timelines & Dispatch Schedule
To ensure total reliability and predictability, our dispatch warehouse operates on a strict schedule:
| Stage | Timeframe | Operational Specifics |
|---|---|---|
| Daily Order Cut-off | 2:00 PM | UK Time (GMT / BST). Orders placed after 2:00 PM are entered into preparation the following business day. |
| Handling / Processing Time | 1 – 2 Business Days | Monday to Friday. Includes item quality check, secure bagging/boxing, and courier handover. |
| In-Transit Transit Time | 3 – 7 Business Days | Monday to Friday. Tracked delivery across domestic UK delivery routes. |
| Total Expected Delivery | 4 – 9 Business Days | From checkout completion to arrival at your home. |
3. Protective Packaging
Hardware accessories must arrive pristine and scratch-free. All Caldmore Hardware clip rings, whether solid brass, electroplated iron, or hand-turned beechwood, are secured in heavy-duty poly envelopes or rigid cartons to prevent ring abrasion during transit.
4. Parcel Tracking
Immediately upon consignment handover to our authorized delivery partners (such as Royal Mail, Evri, or tracked parcel networks), an automated Dispatch Confirmation email will be transmitted to you containing an active tracking number and direct tracking URL.
5. Address Accuracy & Assistance
Please ensure your house/flat number, street name, and UK postcode are accurate before submitting payment. If you note an address discrepancy, contact our team immediately at support@caldmorehardware.com.
Returns & Refunds Policy
Returns & Refunds Policy
Generous 28-day return window with prepaid return postage label included in your box.
At Caldmore Hardware, we want you to be 100% satisfied with your window fixtures. If a pack of clip rings does not match your curtain pole finish or room aesthetic, our returns process is completely free of charge and fully aligned with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Policy Framework Summary
- Return Period: 28 calendar days from the date of confirmed delivery.
- Return Method: Exclusively by mail (By Mail).
- Prepaid Return Label: Pre-printed return shipping label is already included inside your original delivery package.
- Return Shipping Cost: Free (£0.00) — Zero return carriage expense to the customer.
- Restocking Fee: £0.00 (No restocking fee / No handling deductions).
- Refund Processing & Completion: Strictly within 3 days of receiving and inspecting your returned items.
- Settlement Currency: British Pounds Sterling (GBP, £).
1. Item Condition for Full Refund
To qualify for a 100% full refund, items must be returned in brand new condition (unused and preserved in the original retail packaging with all included clips, hooks, eyelets, and accessories intact).
Right of Inspection: Under UK consumer law, you are entitled to inspect and test the hardware as you would in a brick-and-mortar hardware store (e.g., holding a ring against your curtain pole to verify fit and slide). However, hardware that has been permanently installed, modified, heavily scratched, or returned with missing pieces will incur an appropriate deduction reflecting diminished value.
2. How to Return Your Hardware (Step-by-Step)
- Repack: Place the clip rings safely back inside their original pack and outer protective mailing box.
- Attach Included Label: Take out the pre-printed prepaid return label provided inside your original package and affix it firmly over the original address label.
- Drop off: Lodge the parcel at the designated drop-off point or Post Office indicated on the label and request a proof of postage receipt.
Misplaced your label? If the pre-printed return label inside your box was misplaced, email support@caldmorehardware.com with your order number. Our team will issue a digital PDF replacement label within 24 hours at no cost.
3. 3-Day Refund Completion Timeline
Once your return parcel arrives back at our Wednesbury warehouse, our staff conduct a verification check. Your full refund will be processed and finalized strictly within 3 days of package arrival.
All refunds are credited directly back to the original Visa or Mastercard payment card used at checkout. Depending on your bank's clearing schedule, the funds will reflect on your card balance or statement promptly within this 3-day turnaround.
4. Damaged or Defective Hardware Upon Receipt
If any clip arrives with broken spring tension, damaged finish, or defective eyelets, notify us within 48 hours of delivery at support@caldmorehardware.com with an accompanying photograph. In compliance with the Consumer Rights Act 2015, we will provide an immediate free replacement pack or a full refund at zero charge.
Frequently Asked Questions
Frequently Asked Questions
Clear answers to common questions regarding our curtain clip rings, sizing, and shipping.
Q1: How much is delivery, and when will my parcel arrive?
Delivery across the entire UK is 100% free of charge (£0.00). Orders placed before 2:00 PM (UK Time) on business days are dispatched within 1–2 business days. In-transit delivery takes 3–7 business days, resulting in a total expected timeline of 4–9 business days.
Q2: What is your returns policy and is return postage free?
We provide a generous 28-day return period from delivery. Returns are completely free (£0 return shipping fee and £0 restocking fee). A pre-printed return postage label is already included inside your original delivery parcel for effortless return drop-off.
Q3: How quickly will my refund be completed?
Once your returned hardware is received and checked at our Wednesbury depot, your refund is completed strictly within 3 days back to the original Visa or Mastercard payment card.
Q4: How do I choose the correct ring size for my curtain pole?
As a general hardware rule of thumb, the inner diameter (ID) of your curtain rings should be roughly 10mm to 15mm larger than the outside diameter of your curtain pole. For instance, a 28mm to 35mm diameter pole pairs best with our 50mm inner diameter rings to ensure completely effortless, smooth gliding.
Q5: How many clip rings do I need per curtain panel?
We recommend placing one clip ring every 10cm to 15cm (4 to 6 inches) along the curtain header. For a standard single curtain width (roughly 120cm to 150cm), approximately 10 to 14 clip rings per panel provide an elegant, even drape without drooping.
Q6: What payment methods do you accept?
To maintain maximum transaction security, we exclusively accept Visa and Mastercard credit and debit cards. We do not support other payment networks or cash on delivery.
Complimentary tracked delivery across the UK. Orders placed before 2:00 PM (UK Time) are dispatched within 1–2 business days. Estimated total delivery: 4–9 business days.
Hassle-free returns within 28 days. Pre-printed return label is included in your package with £0 restocking fees.
All prices in GBP (£). We accept Visa and Mastercard via 256-bit SSL encrypted checkout. Approved refunds issued within 3 days.
